Nexora Systems Inc., operating as OpsClear AI · Last updated October 14, 2026
These terms are an agreement between you and Nexora Systems Inc., operating as OpsClear AI ("we", "us"). They cover the Solo and Team plans. You accept them by ticking the box when you sign up; we record the date and the version you accepted. OpsClear AI is for business use only. If you use it for your employer, you confirm you're authorized to accept these terms on its behalf. Enterprise customers sign a separate agreement.
OpsClear AI gives AI-generated troubleshooting suggestions and keeps project, equipment, session and upgrade records at opsclearai.com. We may change or improve features over time.
OpsClear AI is advisory only. The AI suggests; the technician decides. Every user is deemed competent and legally qualified to perform the work they use OpsClear AI for. You and your employer are solely responsible for job-site safety, including lockout/tagout, verifying zero energy, permits, codes, manufacturer instructions and site rules. OpsClear AI never authorizes work on energized equipment and never suggests bypassing a safety device; any bypass under your site's permit process is your decision. Where a suggestion conflicts with your procedures, your procedures win. Verify every suggestion before acting on it.
Qualified technicians only. OpsClear AI is a support tool for qualified technicians. Every person using it to inspect, troubleshoot, repair or modify equipment must hold the training, licences, certifications and authorizations required by the laws, regulations and codes where the work is done, and must follow their employer's safety procedures. OpsClear AI does not replace those qualifications or the technician's own judgment, and the customer is responsible for ensuring every user is qualified for the work they perform.
Keep your password confidential; you're responsible for activity on your account. On a Team, the owner controls who is invited and removed. Records created in a Team belong to the company account: when a technician leaves, their sessions and history stay with the company.
Payments are processed securely by our payment provider. Your card details go directly to the provider and never to us. Invoices and receipts are available to download from your account. For any question about a charge or a refund, contact us at support@opsclearai.com.
You can cancel at any time online from the Billing page; you don't need to contact us. After you cancel, access continues to the end of the period you've paid for, and you won't be charged again. When your subscription ends, your account's data and history are permanently deleted, as set out in our Privacy Policy. You'll see this warning before you confirm. Fees already paid are non-refundable, except where the law requires otherwise; see our Refund Policy.
You own what you upload and the records you create. You give us permission to store and process it only to provide the service, and you confirm you have the right to upload it. We don't use your content to train AI models. Troubleshooting content is processed by our AI provider under commercial terms that do not allow it to train its models on our customers' content.
Don't use OpsClear AI to break the law, to attack or overload the service, to access another customer's data, or to share accounts outside your plan's seats. We may suspend accounts that put the service, other customers or anyone's safety at risk.
The service and all suggestions are provided "as is." We don't guarantee that suggestions are accurate, complete or suitable for your situation, or that the service will be uninterrupted or error-free.
To the extent the law allows, we are not liable for injury, death, property damage or loss resulting from work performed, or for indirect or consequential losses, lost profits or lost data. Our total liability is limited to the amount you paid for the service in the 12 months before the claim.
You can cancel or delete your account at any time. We may end or suspend accounts that breach these terms.
These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. We may update them; we'll notify account holders by email at least 30 days before significant changes take effect. Questions: support@opsclearai.com.
This website and our documents speak to the trades: technicians, tradespeople, workers and crews. These terms include everyone, and we refer to people only by their work and role, never by sex, gender or identity.